Terms and conditions
Please read through our Terms and Conditions carefully, by placing an order with Tops Designs you are agreeing to the terms and conditions and confirming you have read the below.
If you have any queries relating to these terms and conditions, please contact us.
BOOKINGS, PAYMENTS AND CANCELLATIONS:
1. A non-refundable £50 deposit is required to reserve your stationery booking. Bookings will not be confirmed, no proofs will be sent and the corresponding date(s) not reserved until the booking deposit or full amount has been paid.
2. Final payment for signs, table plans and “on the day” stationery is required in full 40 days prior to the event. Please note if final payment is not received within the specified time frame, we will presume that our services are no longer required and the deposit will be retained. We can accept last minute orders depending on availability. Full payment is required at time of booking for orders required within four weeks
3. Cancellations within 30 days of the date(s) are non-refundable
4. If we have to cancel a booking due to reasons beyond our control, we will do so in writing or by email.
5. Payments maybe made by Cash, Cheque, Bank Transfer or PayPal (Paypal payments Fees apply).
6. Any charge levied to process your payment will be added to the final invoice.
7. “On the Day Stationery” Cancellation charges are as follows:
a) Cancellations at any point after booking: non-refundable of £50 deposit.
b) Cancellations made 4-6 weeks prior to an event: 50% of invoice total is payable.
c) Cancellations made 2-4 weeks prior to an event: Tops Designs reserves the right to charge the full invoice total.
8. “Invitation” Cancellation charges are as follows:
a) Cancellations at any point after booking: £50 deposit non-refundable.
b) Cancellations made after approval of proof and balance paid (if stock has been ordered and invites sent to print) Tops Designs reserves the right to charge the full invoice total.
Cancellations or postponements due to ill health, bereavement or government guidelines will be reviewed by Tops Designs and a decision will be taken on an individual basis.
Any money due will be paid within 30 days of the cancellation date.
9. Quotations are only valid for 30 days unless deposit has been paid to secure your order. Any price increases are down to increased supplier costs.
10. Reprints due to change of date/postponement even if out of customers control will be chargeable. Any discount if any will be reviewed by Tops Designs and decision will be taken on an individual basis.
INVITATIONS/SIGNAGE:
1. Should your stationery order arrive and you are unhappy with the quality or has arrived damaged or details are incorrect please contact us in the first instance. Where a reprint or refund is requested then you should return the item(s) at your own cost within 10 days or receipt of the goods, we will inspect the returned item(s) to confirm the issue before proceeding with a reprint or issuing a refund. All refunds and reprints for stationery are at the discretion of Tops Designs.
2. We offer a free sample service for our invitations so you can judge the design and quality before placing your order. All samples are sent out to the same standard as our completed orders. Our samples are only supplied as an indication of print and material quality. Please note a small charge is made to cover the cost of printing and posting generic samples, but this will be deducted from the final balance should you proceed with your order.
3. Colours shown in the images displayed on this website and in electronic proofs may vary slightly from the final printed product. While we try to show all stationery products and colours as accurately as possible, we do advise customers to order samples wherever possible before ordering. If you have placed an order without previously ordering a sample, and are unhappy with the standard of the product, we cannot offer a refund.
4. We will send you an electronic proof prior to printing your stationery, you should carefully check all spelling, punctuation, font sizes, paper/card/invite sizes, contact information, dates, venue information and layouts. We require your written confirmation via email or similar before we will proceed with any printing, your confirmation is taken as acceptance of the accuracy of the supplied electronic proof.
5. When part of a page or paragraph has been changed please check the whole page for accuracy before confirming your acceptance of the changes. Tops Designs cannot accept liability for changes or errors that have not been notified to us.
6. Every effort is made to display prices accurately. In the event of an error, Tops Designs will inform the customer of the mistake, so the customer can decide whether to continue with the order at the corrected price or cancel the order.
7. Stationery prices include blank sending envelopes and printed inserts where applicable, the quantity of inserts will depend on the type of invitation and number ordered, pre-addressed RSVP envelopes are available at an additional cost.
8. All designs and stationery are the copyright of the Tops Designs. Any unauthorised reproduction of our designs or products is strictly prohibited. We take any unauthorised copying or printing of our design work very seriously. Any designs created for you using our bespoke service will remain the copyright of the Tops Designs at all times.
9. Any items that are hand-finished with small attachments, such as ribbons, bows and gems, should be kept out of the reach of young children and animals due to the choking hazard caused by the small detachable parts. We cannot accept any liability for injuries resulting from failure to adhere to this advice.
10. We reserve the right to use photographs and physical copies of any of the personalised stationery items we design and print for use on our website, on social media, in advertising and at exhibitions.
11. Once we have received your £50 deposit we will begin the personalisation process and we will supply electronic proofs for your approval. The remaining balance is required before we are able to start the printing and production process of your stationery order.
12. You have 3 proofs included free of charge in your order price. If you require major design changes or more than the 3 proofs these will be chargeable at a set fee of £40.
13. As all invitations are bespoke and made to order therefore we cannot issue a replacement unless the item has arrived damaged or faulty. Items incorrectly printed due to proofs not being checked correctly will incur a charge to be replaced, amount charge will depend on how much of the item needs to be replaced, as is the buyers responsibility to check all proofs and samples carefully.
14. Due to items being handcrafted availability of materials can change from manufacturer but we will endeavour to offer you an alternative at the same or better quality. However if ordered in batches we cannot guarantee continuity of materials available.
CONSULTATIONS:
We normally offer one complimentary consultation (in person at our office in Downham Market or via Zoom) to discuss your requirements, if you require any further in person consultations these will be charged at £20 per hour (minimum 2 hour charge).
DELIVERY AND COLLECTION:
Collection of stationery and loan items is to be made by the customer from our office in Downham Market, unless other arrangements have been agreed prior to the collection date (this includes postage and delivery to the venue), the following terms apply.
1. While every effort will be made by Tops Designs to comply with any reasonable request from the customer relating to delivery and collection arrangements, we will not accept liability for claims arising from failure to adhere to these specific instructions. Any delivery or collection time restrictions, venue stairs or distances longer than 15 metres, should be advised at the time of booking. Deliveries and collections are expected to be made without parking restrictions.
2. It is the customers responsibility to ensure that they or their representative is present at the date and time(s) agreed to accept the delivery. Tops Designs will not accept responsibility for delayed or aborted delivery caused by the absence of the customer or their representative on the date and time(s) agreed.
3. On delivery, the customer or their representative shall inspect the goods and sign the delivery note.
4. In the event of shortage and/or damage, the customer or their representative shall endorse the delivery note accordingly at the time of delivery. If the customer or his/her representative fails to perform any of his/her obligations under this condition, any goods will be deemed to have been delivered in satisfactory condition.
5. the customer is responsible for adequate storage, care and proper usage of all goods and equipment during the period. The customer must ensure that all goods and equipment are stored in the same area ready for collection if any items are to be returned. Searching the venue for items is not the responsibility of Tops Designs. If additional time or travel is required to locate or collect missing items, further charges will be incurred.
7. If prior arrangements have been made for the delivery and/or collection of goods and equipment and access is not possible at the agreed time(s), then additional charges will be incurred.
DAMAGE AND BREAKAGES:
1. It is the responsibility of the customer to return all items. Goods will be checked on return to our premises unless otherwise requested. All breakages will be charged at rates on invoice.
No substitute items will be accepted.
2. All our equipment is solely intended to be used and stored indoors. If damage occurs due to items becoming wet or damp, a full replacement charge will be made.
3. Tops Designs will contact the Hirer within 30 days to advise of any damage or breakages. The damage waiver, or part thereof, will be retained to cover the cost of any missing items, damage or breakages, in the event that the damage waiver does not cover the cost of the replacement items a separate invoice will be issued.
LIABILITIES:
1. If goods loaned are not returned at the end of the agreed period, the Owner retains the right to charge for:
The cost of replacement goods to honour any future booking(s). Cost of time taken to craft new items if these were made by Tops Designs. Additional collection charge(s). Customers replacements will not be accepted.
2. During the period loaned the customer is solely responsible for the goods. The customer is responsible for the goods from the time the goods are delivered or collected until they are returned to, or collected by Tops Designs
7. We will not be liable for our inability to loan all or part(s) of the booking item(s) as a consequence of a date and/or venue change made by the customer
8. It is the customers responsibility to notify us as soon as possible of any date and/or venue change. We will endeavour to amend our availability, however extra charge(s) may be applicable in order for us to meet any changes to dates and/or venues. If we cannot provide you with the service as originally contracted, the booking will be cancelled and any monies paid excluding the non- refundable deposit and any special order item(s) will be returned to you.
9. Tops Designs shall not be responsible for injury or damage to persons or property howsoever sustained, arising from any goods purchased or loaned by Tops Designs.
10. Tops Designs will not accept liability for any damage or breakages arising from wilful damage, abnormal usage conditions, alteration or repair of the goods, however caused.